Tuesday, September 2, 2008

Letter to EZlink regarding Sony Pasori

I sincerely apologise to those who have bought the Sony Pasori card reader after my post on the reader. I wrote a letter to EZlink to express my concern. Please see the letter and their reply.

Letter to EZlink
Subject: Sony Pasori card reader
Message: I am utterly disappointed in hearing that the current EZlink card will soon phase out. The news came out few days after I bought the Sony Pasori card reader which was advertised at a discount at EZlink main website.

I am surprised to hear the new multi platform EZlink card is not readable by Sony Pasori card reader. If only I know of the news in advance, I would not have bought the reader earlier. In other words, I have bought a reader which will become obsolete soon.

I felt cheated as there isn’t any warning to inform buyers in advance of the unusability of the new card on Sony Pasori card reader. Therefore I hope EZlink can come out with an exchange or upgrade scheme to accept the old card reader as trade in for a new card reader. Please understand the customers concern especially those who just bought it recently. Thanks


Reply from EZlink
Dear Mike,

Thank you for your email.

Though the current readers are design to support the current ez-link cards only, we are working with the vendor, SONY to see to the upgrade of the readers to accept the new ez-link CEPAS Compliant ez-link cards. Please be assured that we will inform you again with more details once available.

We value every feedback as we aim to continually enhance our services to increase the satisfaction level of our users. Do keep the feedbacks / suggestions coming in as we constantly seek to meet the changing needs of the consumer markets.

If you have further queries, please feel free to email us at
enquiries@ezlink.com.sg or call our Customer Service Hotline at 6496 8300 between 8.00am to 6.00pm daily except public holidays. In case you need to call outside these hours, you could leave a voicemail with us and we will get back to you by the next working day.

6 comments:

ku said...

Hi Mike,
It's nice of you to write to EZlink on this appalling event. What an unfortunate timing to launch this discount which really makes people wonder if they are trying to clear stocks that are going to be obsolete soon.
After reading the official reply, it seems there is only "assurance" from the authorities that you will be "informed when more details are available". But no assurance as to whether your suggestions will be taken into consideration. Refund? Free upgrade? No promise, dude. Now do you feel reassuring or still feeling cheated? :P
The funniest thing is that on EZlink website, you can still see that SONY Pasori reader discount offer flashing on the screen. Pity those buyers who are unaware of the fate of current EZ-link cards...

Mike Dirnt said...

Hi ku,

i hope other disgruntled customers can blow up this case. i dont wish to pursue any further. just hope there will be a replacement programme in future

Ravi said...

I am another customer who bought this based on the Ad for $39.00.Now EZlink says there will be new card reader launched in March 2009!

Is there any joint approach planned..

Thanks to advice..

Ravi.R

Mike Dirnt said...

Thats sad to hear Ravi. When did you buy the reader?

I see if i can write to stomp

RaviRaju said...

I Bought in October 2008!

I Wrote to EZlink and had verbatim same reply!!Think they have made this a "standard Reply".. So inspite of your letter in September they did not remove the Ad and i fell for it..
-Ravi

&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

Dear Ravi Raju,



Thank you for your email.



Though the current readers are design to support the current ez-link cards only, we are working with the vendor, SONY to see to the upgrade of the readers to accept the new ez-link CEPAS Compliant ez-link cards. Please be assured that we will inform you again with more details once available.



We value every feedback as we aim to continually enhance our services to increase the satisfaction level of our users. Do keep the feedbacks / suggestions coming in as we constantly seek to meet the changing needs of the consumer markets.



If you have further queries, please feel free to email us at enquiries@ezlink.com.sg or call our Customer Service Hotline at 6496 8300 between 8.00am to 6.00pm daily except public holidays. In case you need to call outside these hours, you could leave a voicemail with us and we will get back to you by the next working day

Mike Dirnt said...

well just maximise using the card reader until Oct. i am still benefitting from the card reader with UOB One credit card payment

lets hope there is a replacement exercise to exchange for a new card reader